Holiday Inn Express Middletown/Newport

The bed was super comfy, everything was clean and simple.

Definitely one of the better places I have stayed at recently. Will be back again soon.

I would have liked a bigger table or maybe a second chair for the desk area. Hard to have a meal with no real seating.

The bed was comfy, good price, breakfast included. We liked what the facility had to offer (DVD player, jazucci, pool, refrigerator in room). It is our choice of stay for a getaway weekend.

There was a wrestling tournment, unable to use pool, jacuzzi in the evening, second time it has happened. Regarding cleanliness-lamp base/table dusty, door to bathroom and the door to enter the room had something stuck on it and the coffee cup covers were out in the open on the try in the bathroom, not very sanitary. The bathmat in tub needs to be desperately replaced.

Early check in

We were RIGHT by the exit door; heard everyone entering and leaving ALL night

Loved the cinnamon buns for breakfast, loved the size of the room, the bathrooms were clean, the beds were comfortable, and the staff at the front desk were sweet people. The hotel was also hilariously close to a Chili's restaurant.

More blankets. Hotel beds are always freezing. But maybe that's just me. I was jacking up the heating element

Loved the pool area and hot tub. Was the main reason i booked this hotel. And Chris was very nice when I showed up day before to confirm everything.

I was not happy that upon checking in I was told that the room I booked and confirmed wasnt available. After 10 mins I was finally given a king room but it wasnt what I booked. Not happy that after confirming everything my room was given away. What is the point of booking ahead if we arent going to get what we want?

Location to Newport

The breakfast was more than adequate and in fact very good. The lobby was welcoming and friendly and the cookies were a nice touch. There was ample parking and the room was very nice and had a large refrigerator.

Convenience

Dirty. Unfriendly staff at check in. Poor planning of breakfast and very poor quality. Garbages overflowing. Coffee empty. Food poorly placed and handled. Understaffed and overtapped.

The kids working the breakfast were great. Everything was spotless. The food was presented well and fresh.

The staff were nice

The room and the hallway had very bad aroma.

Location pool breakfast

No

I booked my style on your website a couple of weeks in advance and booked the larger room with a sofa bed. When I arrived they did not have this room for me and the staff's response was indifferent at best.

The hotel was the closest IHG hotel to Newport, RI and it was easy to get back and forth. Staff friendly. Rooms clean.

Floors squeaked when you walked. Could hear every footstep from room above ours. Either had to freeze with A/C on or start to sweat with it off. No happy medium. Furniture scratched and scuffed Very much in need of updating and carpets replaced. Not entirely worth the $ paid. Place looked very "worn".

It was a very good location for a family wedding. The staff at the front desk always had a smile.